Job Title: Customer Support Agent
Job Type: Full Time
Job Field: Customer Care
We are urgently in need for a Customer Support Agent who would be responsible for providing helpdesk support and customer service on company product offerings; responds to enquiries and resolve customer complaints and provide feedback from customers about products.
Provision of first level helpdesk support for product offerings
Receive, document and resolve clients/subscribers complaints.
Escalate clients / subscribers complaints as applicable to support or help desk.
Telephone and e-mail marketing of product features and enhancements to clients / subscribers.
Maintain appropriate logs of operational activities.
Professional management of Incoming and Outgoing correspondence via telephone & Post mail
Professional reception & attendance to guest & visitors.
Collate and provide a report to appropriate unit
Managing and maintaining good client relationship in ensuring a healthy customer experience, ensuring escalated customers’ complaints, issues or challenges are amicably resolved.
BSc / HND in any discipline
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Strong complaint handling skills and active listening
Ability to multi-task, prioritize, and manage time effectively.
Mention megamall.ng when calling seller to get a good deal