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Customer Service Representative

  • Customer Service Representative

Description
Date : January 12, 2020
Job Type : Full Time
Required Years of Experience : Less than 1 Year
Minimum Qualification required : BA/BSC/HND
Salary : N75, 000 – N100, 000
Location :No 5 Adeniyi jones ikeja
Job Title: Customer Support Agent
Job Type: Full Time  
Qualification: BA/BSc/HND  
Location: Lagos
Job Field: Customer Care  
 
Job Description
We are urgently in need for a Customer Support Agent who would be responsible for providing helpdesk support and customer service on company product offerings; responds to enquiries and resolve customer complaints and provide feedback from customers about products.
Core Responsibilities
Provision of first level helpdesk support for product offerings
Receive, document and resolve clients/subscribers complaints.
Escalate clients / subscribers complaints as applicable to support or help desk.
Telephone and e-mail marketing of product features and enhancements to clients / subscribers.
Maintain appropriate logs of operational activities.
Professional management of Incoming and Outgoing correspondence via telephone & Post mail
Professional reception & attendance to guest & visitors.
Collate and provide a report to appropriate unit
Managing and maintaining good client relationship in ensuring a healthy customer experience, ensuring escalated customers’ complaints, issues or challenges are amicably resolved.
Qualifications
BSc / HND in any discipline
Essential Skills:
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Strong complaint handling skills and active listening
Ability to multi-task, prioritize, and manage time effectively.

Mention megamall.ng when calling seller to get a good deal

 


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